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Downtime For Server Maintenance
Woke up today to a down server. The host was replacing ssd devices that took longer than anticipated.
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04/04/2018 - 8:20 AM
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Event Type: System Restart / Firmware Update
Start Time: 2018-04-04 07:30:00 UTC
End Time: 2018-04-04 08:30:00 UTC

Our engineering team in coordination with our solid-state vendor (Intel) have identified a firmware issue causing the "bricking" of many SSDs on our new Intel Scalable based cloud platform. The instance(s) listed above is affected by this issue. We have applied the necessary firmware updates supplied by the manufacturer after many weeks of diagnostics. We are confident after this cold reboot that the root cause will be fixed. These servers will be restarted automatically and your data/instance configurations will not be affected.

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